Refund & Return Policy

We want you to be completely happy with your orders. Unfortunately, we don't offer refunds.

In case of the unavailability of a fabric, the customer will be offered other fabrics or will be given the choice of choosing another design.

Return or exchange request emails should be sent to contact@serrb.com within 3 days of receiving the order. Return and exchange requests are possible for ready to wear sizes, not for custom size orders. For return and exchange requests, shipping cost is to be handled by the customer. Sale items are not eligible for return or exchange.

Returns that are damaged, soiled, altered or perfumed will not be accepted and will be sent back to the customer.

A customer will be given store credit only for the price of the item returned excluding any taxes, duties or shipping paid. Store credit expires in 6 months from the day of purchase. We offer one-time exchange only.

Alteration services are not available on ready to wear items.

One-time exchange is allowed, but the customer has to pay the shipment charges.