DELIVERY OF ORDERS
- 10-15 working days to deliver anywhere in U.A.E.
OUR POLICY ON EXCHANGE
We understand that you may occasionally wish to exchange your purchases. We'll be happy to help you with the process.
For exchange, send us an email on firstname.lastname@example.org
Should the order qualify for an exchange, the item will be collected and exchanged within a period of 10-15 working days. A charge of AED 30 will apply which will be collected upon delivery.
CONDITIONS FOR EXCHANGE
- Serrb will accept merchandise in its original condition for an exchange when returned within 7 days of receipt and accompanied by the original invoice.
- We will not be able to exchange products for a lower value than the original item purchased. A request for exchange will be processed with the same value or higher.
- All products must be returned unused, with all related accessories (such as designer tags, etc.) if any, still attached and in the same condition as received, in their original box and packaging.
- Merchandise should not be damaged, altered or showing signs of wear or misuse.